Frequently Asked Questions
OPTAVIA’s highest priority is the health and safety of our Community. Due to the ever-changing guidance from the World Health Organization (WHO), the recently issued travel advisory to the Bahamas from the Centers for Disease Control and Prevention (CDC), and the mandatory 14–day quarantine upon arrival issued by the Bahamas Government, we have made the difficult decision to cancel the International Leadership Advancement Trip 2020, which was re-scheduled to take place in the Bahamas from November 4–9, 2020. For more information on U.S. travel notices, please visit the CDC’s website.
We know how hard you worked to earn the Trip, and we want to celebrate that achievement! During next year’s OPTAVIA Convention, taking place in July 2021, all International Leadership Advancement Trip 2020 achievers will be highlighted and recognized. More details to come in early 2021.
Will I receive an alternate reward? Will my qualification rollover to a future International Leadership Advancement Trip?
In appreciation and recognition for all that you do, OPTAVIA will be sending all International Leadership Advancement Trip 2020 achievers a special token of gratitude. Please refer to your email for more details.
Qualifications for the International Leadership Advancement Trip 2020 were specific to this Trip and will not be rolled over to a future Trip.
If I received a travel credit in February 2020 for the original Trip (April 19–24, 2020), do I need to return the credit to OPTAVIA?
All achievers that RSVP’d for the original Trip were issued a travel credit at the end of January 2020 and will not need to return the credit to OPTAVIA. Please note that you will be 1099’d for that dollar amount (US $1,000 for U.S. based Coach accounts or US $5,000 for International based Coach accounts). Please see the Terms & Conditions for additional information.
I already purchased my plane ticket for the postponed Trip (November 4–9, 2020). Will I receive a refund?
All achievers that RSVP’d for the original Trip were issued a travel credit at the end of January 2020. If the travel credit issued did not cover the full cost of your flight, OPTAVIA will not be reimbursing the difference. We strongly encourage you to contact the airline to request a refund or a credit to be used for future travel.
All achievers will be 1099’d for the travel credit (US $1,000 for U.S. based Coach accounts or US $5,000 for International based Coach accounts), event swag, and token of gratitude.
Achievers that RSVP’d for the Trip in January will be sent their personalized swag that would have been received in the Bahamas. Swag will be shipped to the address provided on the RSVP form on/around November 4, 2020.
Achievers that declined or cancelled the original Trip will be sent swag as well to the address listed on their Coach account.
If you donated US $5 or more to Healthy Habits For All® during the RSVP process, a special gift will be coming to you separately as a thank you for your contribution! This item will be shipped to the address provided on the RSVP form on/around November 4, 2020.
Yes! Once your swag has shipped on/around November 4, 2020, you will receive an email with tracking information. If you do not receive your swag by mid-November, please contact us using this form.
If my mailing address has changed since I RSVP’d for the event in January, who do I need to contact?
If your mailing address has changed since January, please submit a request to ship to your new address on this form. Please note that requests made after November 1, 2020 may experience a delay in receiving swag.
In the event your box or items inside come damaged or something is missing from the box, kindly fill out this form and we will look into replacing this item for you.
All shirts sent with the event swag were based on the size given at the time of RSVP’ing for the event. Due to limited quantities, we are unable to exchange shirt sizes.
If you have additional questions or concerns not addressed on this page, please fill out this form and we will work to answer your questions. All inquiries will be responded to within 2 to 3 business days. Thank you for your patience.