Frequently Asked Questions
For questions regarding the cancellation of the International Leadership Advancement Trip in April:
We will take care of this for you! All rooms included as part of the April Trip will be automatically cancelled by the OPTAVIA housing center on your behalf. Please do not contact the OPTAVIA housing center or Grand Hyatt Baha Mar directly. You will receive a cancellation email on or before Friday, March 27, 2020, confirming your room reservation has been cancelled.
I extended my stay at Grand Hyatt Baha Mar outside of the original Trip dates (April 19-24, 2020). Will I need to call to cancel my reservation?
If you booked an extended stay at Grand Hyatt Baha Mar through the OPTAVIA housing center, you do not need to call the OPTAVIA housing center or hotel to cancel your room reservation. We will handle this on your behalf. The credit/debit card you put down at the time of the modification to book the additional room nights will not be charged.
Important Note: Any additional rooms booked outside of what OPTAVIA is providing as part of the Trip, including rooms at Grand Hyatt Baha Mar or other hotels, is at the expense of the Coach. We recommend you contact the hotel directly as soon as possible to cancel your additional room reservations. Any fees associated with these cancellations will not be covered by OPTAVIA.
I upgraded my room at Grand Hyatt Baha Mar. Will I be charged the difference between the room OPTAVIA provided and the room I upgraded to?
If you, at your own expense, upgraded the room provided by OPTAVIA as part of the Trip, please know you will not be charged the difference. This is still considered a room earned as part of the Trip, which means we will be cancelling this room on your behalf and no action is required on your part.
I understand the International Leadership Advancement Trip has been postponed to November, but I would still like to go to the Bahamas on my own in April. May I use the room reservation?
We hope you will consider joining our OPTAVIA Community in the Bahamas this November. Because the Trip must be taken as offered (see Terms & Conditions for details), we are no longer able to host your hotel stay in April.
I extended my stay and/or upgraded my room at Grand Hyatt Baha Mar and was charged a US$25 convenience fee by the OPTAVIA housing center. Will I receive a refund?
Yes! The OPTAVIA housing center will be refunding the US$25 convenience fee on or around Friday, March 27, 2020 following the cancellation of your hotel reservation for April.
Yes! All excursions booked through OPTAVIA will be refunded to the credit/debit card used at the time of purchase. Please allow 5-7 business days for the refund to appear on your credit/debit card statement. You will receive a confirmation email after your refund has been processed. If after Friday, March 27, 2020 you have not received a cancellation confirmation email, please reach out to Rebecca Cooperman at .
The travel credit I received did not cover the full cost of my airfare. Will I be reimbursed the difference?
All achievers that RSVP’d for the original Trip were issued a travel credit at the end of January 2020. If the travel credit issued did not cover the full cost of your flight, OPTAVIA will not be reimbursing the difference. We strongly encourage you to contact the airline to request a refund or a credit to be used for future travel.
If you RSVP’d for the Trip and received a travel credit, you will be 1099’d for that dollar amount (US$1,000 for U.S. based Coach accounts or US$5,000 for International based Coach accounts). Additionally, if you attend the postponed Trip in November you will be 1099’d based on the retail value of the full Trip. Please see the see the Terms & Conditions for additional information.
For questions regarding the postponed International Leadership Advancement Trip in November:
OPTAVIA is pleased to announce that the International Leadership Advancement Trip 2020 has been postponed! The new trip dates are November 4-9, 2020. The Trip will still be held at Grand Hyatt Baha Mar in Nassau, Bahamas.
Will I receive a second travel credit to be used for the rescheduled International Leadership Advancement Trip in November?
An additional travel credit will not be issued to Coaches who received a credit earlier this year (issued in your January 29, 2020 commission check). If you have already booked your flight, we strongly recommend that you work directly with the airlines to request a refund or credit for future travel.
If you previously RSVP’d no to attend the International Leadership Advancement Trip, but will be able to join us in November, you are still eligible to receive the travel credit. Additional details will be shared this Fall.
Please stay tuned this coming Fall for additional details on how to RSVP “yes” or “no” for the newly rescheduled International Leadership Advancement Trip.
If I originally RSVP’d “no” to the International Leadership Advancement Trip 2020 and I’m still not able to attend the postponed Trip (November 4-9, 2020), will I receive an alternate reward?
We’re sorry you are unable to join us for the Trip. Per the Terms & Conditions, the Trip must be taken as offered. We hope to see you at a future OPTAVIA Event!
I am planning to attend the newly rescheduled International Leadership Advancement Trip (November 4-9, 2020). How do I make my room reservation at Grand Hyatt Baha Mar?
Similar to the reservation process for the original Trip dates, OPTAVIA will book, on your behalf, your hotel room at Grand Hyatt Baha Mar for the dates of the newly rescheduled trip (November 4-9, 2020). Stay tuned for additional details this Fall!
When will additional details on the newly rescheduled International Leadership Advancement Trip (November 4-9, 2020) be released?
Additional details will be announced this Fall. Please stay tuned!